How it works — advance.dareena.ai

There's a better way to handle calls

Before

Missed calls. Lost customers.

Calls go to voicemail — nobody checks it
No idea who called or why
Callbacks forgotten, leads lost
No way to answer when you're busy or after hours

After

Every call handled.

Every call answered by your AI agent, 24/7
Every message captured with full transcript
Every callback followed up with SMS + push
Transfers to you when a caller needs a human

The call pipeline

What happens when someone calls your number.

Call arrives

Your AI agent answers with your custom greeting. The caller hears a natural voice, personalised to your business.

Conversation

Your agent uses your knowledge base to answer questions — services, hours, pricing, availability. It handles the conversation naturally.

Decision

Transfer to you, capture a callback, or resolve on the spot. Your agent decides based on your configuration and the caller's intent.

Notification

You get an SMS and push notification with the caller's details and a summary of the conversation. Instantly.

Follow-up

Review the full transcript in your portal. Mark callbacks as contacted or resolved. Everything tracked in one place.

Set up in one conversation

Our chatbot walks you through everything. No forms, no waiting.

Tell us about your business

Name, industry, services, hours

We import your website

Auto-populate your knowledge base

Configure your agent

Voice, greeting, transfer rules

Get your number

NZ geo number assigned instantly

Make a test call

Hear your agent live

Start your setup

Frequently asked questions

During setup, our chatbot imports content from your website and asks you key questions about your services, hours, and pricing. This becomes your knowledge base. Your agent uses it to answer caller questions accurately. You can add, edit, or remove articles any time from your portal.

Yes. You configure a transfer target (mobile or SIP) and the conditions under which your agent should transfer. When a caller asks to speak to someone or the conversation requires a human, your agent transfers the call. If you don't answer, the agent takes a callback instead.

You set your business hours per day. Outside those hours, your agent still answers calls but adjusts its behaviour — it can skip transfers and go straight to callback capture, or use a different greeting. You control the rules from your portal.

Your agent identifies itself in the greeting — this is best practice and keeps you compliant. But the voice is natural (Deepgram TTS), and the conversation flows like a real receptionist. Most callers interact without any friction.

Yes, any time. Go to Settings in your portal to change the voice (multiple Deepgram options available), update the greeting text, or adjust the agent's persona and tone. Changes take effect on the next call.

Your AI agent, from setup to live calls.