Last updated: March 2026
By creating an account or using advance.dareena.ai ("the Service"), you agree to these Terms of Service. The Service is operated by dareena.ai, a New Zealand–based company.
advance.dareena.ai provides AI-powered call handling for small businesses. We assign you a NZ phone number and deploy a custom AI agent that answers calls on your behalf — conducting conversations, answering questions using your knowledge base, transferring calls, and capturing callbacks. Calls are recorded, transcribed, and summarised using AI. Notifications are delivered via SMS, email, and push.
You must provide accurate information when creating an account. You are responsible for maintaining the security of your account credentials. One account per business unless agreed otherwise. Account management is available at app.advance.dareena.ai.
New accounts receive a 7-day free trial with full access to the Advance Lite plan. No credit card is required to start. At the end of the trial, you must subscribe to continue using the Service.
The Service records and transcribes all inbound calls handled by your AI agent. Recordings are processed by AI to generate transcripts, summaries, and conversation analysis.
You are responsible for ensuring callers are aware that their call is being recorded and processed by AI, in accordance with New Zealand law. Our default agent greeting includes a recording notice. You must not remove or modify this notice in a way that fails to inform callers of the recording.
You may provide knowledge base content (articles, FAQ entries, business information) that your AI agent uses during calls. You are responsible for the accuracy of this content. We process it solely to deliver the Service and do not use it for any other purpose.
Your knowledge base content, call recordings, and transcripts belong to you. We claim no ownership of your data.
Your AI agent operates based on your configuration (persona, greeting, transfer rules, knowledge base). While we work to ensure accurate and appropriate agent behaviour, AI systems can produce unexpected responses. You acknowledge that:
You agree not to:
We aim for high availability but do not guarantee uninterrupted service. We are not liable for missed calls or failed transfers resulting from service outages, network issues, or force majeure events.
Your use of the Service is also governed by our Privacy Policy. We process call data and knowledge base content solely to provide the Service and do not sell personal information.
The Service relies on third-party providers including Anthropic (AI), Deepgram (voice), Stripe (payments), MessageMedia (SMS), and Clerk (authentication). Your use of the Service is subject to these providers' terms and availability.
The Service, including its design, code, and branding, is owned by dareena.ai. Your call data, knowledge base content, and agent configuration belong to you. We claim no ownership of your recordings, transcriptions, or business content.
To the maximum extent permitted by New Zealand law, dareena.ai is not liable for indirect, incidental, or consequential damages arising from your use of the Service, including but not limited to losses resulting from AI agent behaviour, missed calls, failed transfers, or inaccurate information provided by the AI to callers. Our total liability is limited to the fees you have paid in the 12 months preceding the claim.
We may update these terms from time to time. We will notify you of material changes via email. Continued use of the Service after changes take effect constitutes acceptance.
These terms are governed by the laws of New Zealand. Any disputes will be resolved in the courts of New Zealand.
Questions? Email us at advance@dareena.ai.