Privacy Policy — advance.dareena.ai

Who we are

advance.dareena.ai ("we", "us", "our") is operated by dareena.ai, a New Zealand–based company. We provide AI-powered call handling services for small businesses.

Our portal is located at app.advance.dareena.ai.

What we collect

When you use our service, we may collect:

Account information — your name, email address, phone number, and business name
Call data — audio recordings, AI-generated transcriptions, caller phone numbers, call timestamps, and conversation summaries
Knowledge base content — articles, FAQ entries, and business information you provide to train your AI agent
Configuration data — agent persona, greeting text, transfer targets, business hours, and voice preferences
Usage data — how you interact with the portal, including pages visited and features used
Payment information — processed securely by Stripe; we do not store card details

Call recording & AI transcription

Important: call recording disclosure

All inbound calls handled by your AI agent are recorded and transcribed. Recordings are processed by AI to generate transcripts, conversation summaries, and caller intent analysis.

Your AI agent's greeting includes a recording notice to inform callers. You are responsible for ensuring this disclosure remains active and compliant with New Zealand law.

Call recordings and transcripts are stored for the duration of your account and are accessible from your portal. You can request deletion at any time.

Knowledge base content

You may provide knowledge base articles (services, hours, pricing, FAQ) that your AI agent uses during calls to answer caller questions. This content is stored on our servers and processed by our AI systems solely to deliver the service. We do not use your knowledge base content for any other purpose.

How we use your data

We use your information to:

Provide, maintain, and improve the advance.dareena.ai service
Operate your AI agent — answering calls, conducting conversations, and making transfer/callback decisions using your knowledge base and configuration
Transcribe and analyse calls on your behalf
Send you notifications (SMS, email, push) about your calls and callbacks
Process your subscription payments
Respond to support requests

AI processing

Call audio is processed by AI models to power real-time voice conversations, generate transcriptions, and produce summaries. Your knowledge base content is used by the AI during calls to answer caller questions accurately. This processing is done solely to provide the service to you. We do not use your call data or knowledge base content to train AI models.

Third-party services

We use the following third-party services to operate the platform:

Provider	Purpose
Anthropic (Claude)	AI conversation engine and call analysis
Deepgram	Speech-to-text transcription and text-to-speech voice generation
Stripe	Payment processing and subscription billing
MessageMedia	SMS notification delivery
Clerk	Authentication and user account management

We share data with these providers only as necessary to deliver the service. We do not sell your personal information to any third party.

Data sharing

Beyond the third-party services listed above, we share data only with:

Hosting and infrastructure providers who help us operate the platform
Authorities if required by New Zealand law

Data storage & retention

Your data is stored securely using industry-standard encryption. The following data is retained for the duration of your account:

Call recordings and transcripts
Knowledge base entries
Agent configuration and account settings
Call log and callback records

You can request deletion of your data at any time by contacting us. Upon account deletion, all associated data is permanently removed within 30 days.

Your rights

Under New Zealand's Privacy Act 2020, you have the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Complain to the Office of the Privacy Commissioner if you believe your privacy has been breached

Cookies

We use essential cookies to keep you signed in and functional cookies to improve your experience. We do not use third-party advertising cookies.

Changes to this policy

We may update this policy from time to time. We will notify you of material changes via email. The "Last updated" date at the top of this page reflects the most recent revision.

Contact us

If you have questions about this policy, email us at advance@dareena.ai.