The platform that powers
your partner business.
Everything you need to provision, manage, and bill AI voice agent tenants — under your brand.
Fits your customers wherever they are.
Some of your customers have no phone system at all. Others have a PBX they've invested in for years. The platform handles both — and everything in between.
Integration at a glance
What you need to know when matching a deployment model to a customer.
| AI Answer | AI Director | AI Connector | |
|---|---|---|---|
| Existing PBX requiredCustomer has a phone system | — | Yes | Yes |
| PBX configuration changesDoes the PBX admin need to do anything? | — | None | One SIP route |
| Who controls call routingWhere the intelligence sits | dareena.ai | dareena.ai | Customer PBX |
| SIP trunk directionHow the systems connect | — | Outbound (AI to PBX) | Inbound (PBX to AI) |
| Typical setup timeFrom provision to live | 60 seconds | 30 minutes | Under 1 hour |
| Your involvementWhat you do as the reseller | Provision tenant | Provision + SIP config | Provision + PBX route |
Provision and manage your entire customer base from a single admin interface. Full lifecycle control with audit visibility across every tenant and every action.
- Provision, suspend, and degrade tenants independently
- Trial lifecycle management with configurable expiry actions
- Team access via Clerk org — scoped per partner
- Audit log of all tenant state changes
- Per-tenant feature overrides and plan assignments
Your tenants see your brand — not ours. From the portal to notification emails, every customer-facing surface carries your colours, logo, and identity.
- Custom colours, logo, and app name
- Branded support email displayed to tenants
- Custom sending domain for all outbound email
- Custom portal domain (CNAME)
A four-level pricing cascade gives you precise margin control — set rates at the platform, partner, plan, or tenant level. Per-service overrides let you price each capability independently.
- Four-level resolution: tenant → plan → partner → platform
- Per-service pricing overridable at any level
- Global discount percentage at partner level
- Top-up bundles configurable per plan
- Pending rate changes staged before activation
Full invoicing pipeline with daily reconciliation, configurable billing day, and payment terms per partner.
- Three-balance model: minutes, SMS, and NZD
- Daily reconciliation against billing period spend
- Automated invoice generation and delivery
- Configurable billing day and payment terms
Production-grade call handling built for NZ telephony. Your tenants' callers speak to an AI agent that understands context, takes action, and hands off when needed — every time.
- NZ voice options with standard and expressive (premium) voices
- Call recording with post-call transcription
- Warm and cold call transfer to configured destinations
- AI Director: CallerID routing, blocklist, time-of-day rules
- AI Connector: route calls to and from legacy PBX systems
Tenants can embed an AI voice and chat widget directly on their website. The same widget you see demoing on dareena.ai is available to every tenant you provision.
- Embedded voice widget via embed key and script snippet
- Webchat (text) channel alongside voice — togglable per tenant
- Branded widget appearance (colours, greeting message)
- Allowed origins control — restrict to tenant's own domain
- Concurrent session cap configurable per tenant
Tenants connect their existing tools so the AI agent can book, log, and act — not just take a message. Connections are managed via a self-hosted Nango OAuth proxy, keeping credentials off-platform.
- Google Calendar — book and check appointments
- Microsoft 365 Calendar
- HubSpot, Trello, Google Sheets
- Telegram — push notifications via bot
- New providers added regularly
Skills extend the AI agent with structured workflows — capture a booking, log a job, qualify a lead. Each skill defines what the agent does when a specific intent is detected, and what happens after the call.
- Always-active and intent-triggered skill types
- Capture schemas for structured data collection
- Completion actions for post-call data routing
- Connection-aware — skills activate when a Connection is live
- Subscription-based, enabled per plan via feature flag
Tenants raise support tickets through a chatbot that answers from your knowledge base before escalating. Escalation routing is configured per partner so tickets land where your team works.
- Tenant-facing AI support chatbot with knowledge base RAG
- Escalation to Linear (project per partner) or email
- Escalation mode configured per partner
- Ticket notifications to support team via email
Voyager NZ provides the default carrier for all tenants, with NZ geographic and 0800 numbers available. Partners and tenants with existing telephony infrastructure can bring their own carrier or bridge a legacy PBX.
- Voyager NZ default carrier — geographic and 0800 DIDs
- BYO SIP carrier via trunk or device SIP Connector
- SIP Connector for integrating legacy PBX systems
- AI Director for partial call flow replacement on existing infrastructure
Partners and their tenants can integrate programmatically. API access and webhooks let you build automations, pipe call data into your own systems, or embed the voice widget into any web property.
- Tenant-scoped API keys with optional expiry
- Webhooks with HMAC-signed payloads (standard or flat format)
- Embed key system for web widget deployment
Ready to talk?
Get in touch and we'll walk through how the platform fits your business.
Talk to us